Refund & Cancellation Policy

This page explains how cancellations and refunds work on ScoobyCares - both for a Clinic's subscription to the platform, and for the appointments and grooming visits a Pet Parent books through a Clinic.

1. Clinic Subscriptions

• A Clinic may cancel its ScoobyCares subscription at any time from its account settings or by contacting us; access continues until the end of the current paid billing period.
• Fees already paid for the current billing period are generally non-refundable, except where required by law or where we agree otherwise in writing (for example, a service outage on our side that materially affected your ability to use the platform).
• If a Clinic believes it was billed in error, contact us within 30 days of the charge at ratnakololagi@scoobycares.com and we will investigate.

2. Appointment Cancellations (Pet Parents)

• An appointment can be cancelled by the Pet Parent or by Clinic staff before it takes place, through the platform or by contacting the Clinic directly.
• Whether a cancellation fee applies, and how far in advance you need to cancel to avoid one, is set by your individual Clinic - ScoobyCares does not itself charge appointment fees. Check your Clinic's own policy or ask them directly.
• Any refund for a paid appointment is issued by the Clinic through whichever payment method was used, subject to the Clinic's own policy.

3. Grooming Bookings (In-Clinic & Home Visit)

• A grooming booking can be cancelled from the booking's detail page before the visit is completed.
• For home-visit grooming, a convenience fee may apply to cover the groomer's travel - whether this is refunded on cancellation depends on how close to the scheduled time the cancellation happens, per your Clinic's policy.
• If a groomer is already en route or has arrived, cancelling may still incur a partial charge for the time and travel already committed - your Clinic will confirm this with you.

4. Payments Collected by the Clinic

Most payments on ScoobyCares (cash on delivery, UPI, card at the Clinic) are collected directly by your Clinic, not by ScoobyCares itself. Refund timing and method for these payments are handled by the Clinic. ScoobyCares only records that a payment was marked as received or refunded in the system.

5. How to Request a Refund

1. For an appointment or grooming visit, contact the Clinic you booked with directly - they control the booking and its payment.
2. For a ScoobyCares subscription charge, email ratnakololagi@scoobycares.com with your Clinic name and the date of the charge.
3. We aim to respond to subscription billing queries within 5 business days, wherever in the world your Clinic is based.

6. Changes to This Policy

We may update this Policy from time to time; the "Last updated" date above reflects the most recent revision.