In India, pet parents read WhatsApp - not email. Letting them book and get reminders there cuts phone calls and missed visits.
Messages on WhatsApp are opened far more often than SMS or email, and pet parents already message clinics there. The problem is that a busy front desk can't answer every chat by hand.
With WhatsApp automation, a pet parent sends 'Hi' to the clinic's WhatsApp number and gets a menu: book a visit, vaccination or grooming, see their bookings, or get clinic details. With Scoobycares the bot shows the same free slots as the clinic's booking page, so there is no double booking.
Use the official WhatsApp Business API with approved message templates, and only send updates to pet parents who agreed to receive them. This keeps your number safe from being blocked.